Case Study: A software development company risks missing a key delivery SaaS update when the Senior IT Technologist suddenly leaves
Industry: Retail
Company Type: Planogram Software
The Challenge
The IT Director, who was the Senior IT Technologist responsible for the successful deployment and operations of their retail planogram SaaS offering, left the company. Thus, the deployment of the scheduled SaaS update with highly anticipated fixes and features requested by high-profile retail clients was in jeopardy.
The Discovery
The former IT Director was solely responsible for the IT operations, infrastructure architecture, software development operations, and software deployments for this company’s sole SaaS offering. No one on the IT team had in-depth knowledge of their IT architecture. The software build and deployment process was inefficient, taking up to 2 months due to multiple manual procedures.
The Solution
Boston BizTech overhauled the company’s continuous integration system to automate software build and testing processes. Additionally, our team created a software container system to standardize the software build process. The combination reduced software bugs causing code regression and removed manual deployment processes.
The Impact
The business came away with all new documented IT procedures, and the entire IT team was trained to handle operations. The major software update was deployed on time, meeting their customer’s deliverable expectations. A more efficient software management process was incorporated, reducing software bugs by 40%. The software build and deployment time was reduced from 2 months to 1 week, saving $500K monthly in operational costs for each SaaS update.